Retail Customers: We accept returns of all unused and unopened products for 30 days following receipt of your order. Simply send it back to us for a complete refund (less a 15% restocking fee and free shipping costs). Order cancellations are also subject to15% re-stocking fee.
Missing / Broken Items: All missing and broken items must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived broken.
Defective Products: Returns of any defective products are entitled to a replacement only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy. Please note that certain manufacturers require that the customer process all warranty claims with the manufacturer directly. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received DOA (dead on arrival).
BEFORE YOU SHIP PRODUCT(S) BACK, make sure to call us at 1‐844‐600‐VAPE to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.
NOTE: You must return all accessories and product component parts. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer’s expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
Exceptions: DO NOT return Arizer glass or accessories, or any — USED glassware or whips.